Datenschutzerklärung

Last Updated: July 15, 2025

Effective Date: July 15, 2025

Welcome to UBHOME!

This Privacy Policy describes how UBHOME collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from us.ubhome.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). It also describes your rights and available choices regarding your personal information.

Data Controller: UBHOME TECHNOLOGY COMPANY LIMITED ("we", “us”, or “our”) is the controller (or similar term under applicable laws) of any information processed in connection with this Privacy Policy.

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. By using our Services and providing us with information, you consent to the storing, transferring and processing of your information in the manner described in this Privacy Policy. If you are under 16 or otherwise regarded as a child in your jurisdiction, do not provide any personal information to us without consent given or authorized by the holder of parental responsibility.

I. What personal information we collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

We will collect the personal information you provide when you interact with us, such as when you create an account, contact us, submit an online form, use our online support. If you place an order, we collect personal information in connection with the order.

This categories of data you may provide includes:

A. Registration Information - When you register an account with UBHOME, we need to collect your IP address and email address to complete the account registration.
B. Profile Information - In order to provide you with better customer service, you can edit your profile and choose to provide us your name and addresses.
C. Subscription Information - We collect your email address to send news, logistics information, offers, and marketing about products/services. You can unsubscribe at any time.
D. Purchase Information - We need to collect your name, phone number, postal code, and addresses to ensure correct delivery of goods.
E. After-Sales Information - When you contact us via email, phone or social media, you may provide your name, email, and request details.
F. Competitions & Surveys - When you participate in competitions or surveys, we may collect your name, contact details, feedback and event-specific information.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection, your IP address and other usage information.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify
  • Our payment processors, who collect payment information to process your payment
  • Third parties that automatically collect information using online tracking technologies

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

II. Cookies and other similar technologies

Cookies are small text files stored on your device by us to ensure normal operation of the Service and your convenient access. Our websites, online services, interactive applications, email and other services may use Cookies and similar technologies.

We use cookies to:

  • Determine your identity and login status
  • Simplify repeat logins
  • Save your preferences and personal settings
  • Measure email campaign performance
  • Understand service usage and improve user experience
  • Deliver relevant advertisements

We will not use cookies for any purpose other than those stated in this Privacy Policy. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit our Cookie Notice.

III. Legal Basis And How We Use Your Personal Information

We may only use your information when we have justifications (each called a "legal basis") under data protection law. To process your information as described in this Privacy Policy, we rely on the following legal bases:

1. Contractual necessity

  • To administer your account and provide our services
  • To process your orders and deliver products/services
  • To troubleshoot and fix issues with the Services
  • To communicate with you regarding Services
  • To detect and prevent fraud

2. Legitimate interests

  • To improve the Services and develop new features
  • To conduct research and development activities
  • To conduct customer surveys
  • To send you advertisements about products/services
  • To comply with legal obligations regarding security

3. Consent

If you choose to provide us with information that may be considered "special" or "sensitive" in certain jurisdictions, you're consenting to our processing of that information in accordance with this Privacy Policy.

4. Compliance with applicable laws and regulations

  • To comply with legal requirements
  • To assist law enforcement

IV. How We Share Your Personal Information

In order to provide you with timely service, your personal information may be shared with our affiliated companies. We will only share your information within our affiliated companies for legitimate and explicit purposes, and only share the information necessary to provide the Services.

We may disclose personal information to our service providers for the performance of certain features or to provide you with better service and user experience. The categories of service providers include:

  • Hosting and storage (Shopify)
  • Data analysis (Google Analytics)
  • Advertising (Google Ads)
  • Payment processors (Visa, Mastercard, PayPal, etc.)
  • Delivery processors (Fedex, UPS)

We may also disclose personal information to third parties for legal reasons if we reasonably believe in good faith that such action is necessary:

  • In connection with legal claims
  • To comply with laws or respond to lawful requests
  • To protect our rights and property
  • To detect, suppress, or prevent fraud or criminal activity
  • As otherwise required by applicable law

V. Your Rights

Privacy laws applicable in your country may give you the following rights:

  • Right to be informed: What personal information we process and why
  • Right of access: You can request a copy of your data
  • Right of rectification: You can correct inaccurate data
  • Right to erasure: You can request deletion of your data in certain circumstances

The particular rights which are applicable to you may vary depending on your country. You can make yourself aware of the particular rights under applicable privacy laws in your country through the jurisdiction-specific sections below.

You can access and edit most of your profile information by signing into UBHOME. If you want to exercise any of your rights, please contact us according to the "Contact Us" section. For your protection, we may need to verify your identity before processing requests.

If you feel we have not resolved your concern, you have the right to lodge a complaint with your local privacy or data protection regulator.

Jurisdiction-Specific Information

For Users in Europe

This section applies to UBHOME users located in the European Economic Area (EEA), Switzerland or United Kingdom (UK). UBHOME processes your personal data in accordance with European laws and regulations such as GDPR.

Additional Rights:

  • Right to restrict processing: Control how your data is processed
  • Right to data portability: Request your data in machine-readable format
  • Right to object: Object to certain types of processing
  • Rights regarding automated decision-making
  • Right to lodge a complaint with supervisory authorities

For Users in USA

Californian consumers have specific rights under the CCPA:

  • Right to know what personal information is collected
  • Right to access personal information
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer Email: support@ubhome.com

We will reply within the time limit stipulated by law. If you are not satisfied with our response, you may file a complaint with the data protection supervisory authority in your jurisdiction.