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Welcome to UBHOME EU Official Store
Thank you for shopping with UBHOME. We’re committed to providing fast, reliable shipping to ensure your order arrives safely and on time. Below are our shipping terms and conditions:
All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and holidays)./p>
Standard delivery typically takes 2-7 business days after processing, depending on your location relative to our warehouses.
No shipments are made on weekends or public holidays.
During peak seasons or high order volumes, deliveries may experience short delays.
If significant delays occur, we will proactively notify you via email.
For more details, please check our shipping and delivery policy.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We accept product returns. Our return policy allows customers to request a return within 30 business days of delivery without needing to provide a reason, as long as the product meets our return conditions.
Once your returned item is received and inspected at our warehouse, we will process your refund within 5 business days.
If you need to return an item, contact our customer service team or use the support channels listed on the UBHOME Official Store.
For more details, please visit our return and refund policy here: Return and Refund Policy
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